Refund and Returns Policy

At Sunsisetoy, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a simple and transparent return and refund process. Please review the details of our policy below.

1. Eligibility for Returns

You may return your purchase within 30 days of receiving your order under the following conditions:

  • Unused and Original Condition: The item must be unused, in its original condition, with all packaging, tags, and accessories intact.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Products purchased during sales or promotions
  • Gift cards or store credits
  • Items marked as “final sale”
  • Damaged, used, or modified products

3. Return Process

If you wish to return an item, please follow these steps:

  • Step 1: Contact Us
    Reach out to our customer support team at info@sunsisetoy.net or call (985) 223-9315 within 30 days of receiving your order to request a return authorization.

  • Step 2: Package the Item
    Securely package the item in its original packaging to prevent damage during transit. Include a copy of your receipt or proof of purchase in the package.

  • Step 3: Ship the Item
    Send your return to the following address:
    Sunsisetoy Returns
    9561 Mailhes Blvd, Shreveport, LA 71106, USA

    Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery.

4. Refunds

Once we receive and inspect your returned item, you will receive an email notification about the status of your refund.

  • If approved, refunds will be processed to your original payment method within 5-7 business days.
  • Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you wish to exchange your item for a different size or product, please contact us to confirm availability.

  • Exchanges will be processed once the original item is returned in acceptable condition.
  • Customers are responsible for return shipping costs for exchanges unless the item was defective or incorrect.

6. Defective or Incorrect Items

If you receive a defective or incorrect product, contact us immediately at info@sunsisetoy.net or call (985) 223-9315 with details and photos of the issue. We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.

7. Order Cancellations

Orders can be canceled within 12 hours of placement. After this period, cancellations may not be possible if the order has already been processed or shipped. If your order has been shipped, you will need to follow the return process.

Contact Information

For any questions or assistance regarding your return or exchange, please reach out to our team:

Address: 9561 Mailhes Blvd, Shreveport, LA 71106, USA
Phone: (985) 223-9315
Email: info@sunsisetoy.net
Business Hours: Monday to Saturday, 7:00 AM – 6:00 PM

We value your trust and strive to make every experience with Sunsisetoy smooth and hassle-free. Your satisfaction is our top priority!